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Responsibilities:

  • Coordinate daily operations of unit including serving as lead for student employees at the Research Help Desk
  • Hire and train student assistants at RHD
  • Monitor expenditures and project budgetary needs of student assistants
  • Conduct student assistant evaluations
  • Schedule RHD with students, staff, and librarians
  • Staff RHD and/or provide general and specialized reference assistance to students, faculty, staff, and community patrons in person, over the phone, or online.

Research interests:

  • Training Student Employees
  • Customer Service – Best Practices
  • Contact Information

    Library Services Specialist clong@csusm.edu (760)750-8361 KEL 3303B